We package your furniture with the same care we put into crafting it. Each piece is wrapped in protective materials, secured in custom-sized boxes, and cushioned to prevent movement during transit. Our packaging is completely plastic-free and recyclable - even our protective materials are eco-friendly. Larger pieces receive extra reinforcement and careful handling instructions for our shipping partners.

While we package carefully, sometimes shipping can be rough on furniture. If your piece arrives damaged, photograph the damage within 48 hours and email us at hello@agoodlife.in. We'll arrange immediate replacement or repair, and handle all communication with the shipping company. Your satisfaction is our priority, and we'll make it right quickly.

Yes! Once your order ships, you'll receive tracking information to monitor your package's journey. Ready-to-ship items typically dispatch within 3-5 business days and arrive within 7-10 days across India. Custom pieces take 4-8 weeks from order confirmation. We'll keep you updated throughout the process with shipping confirmations and delivery notifications.

Most of our pieces are designed for easy setup with basic tools and clear instructions included. For larger furniture or complex installations, we can recommend trusted local professionals in major cities. We're also happy to provide detailed setup guidance via phone or video call to ensure your piece is positioned perfectly in your space.

We ship across India, including remote locations. Delivery to remote areas may take a few extra days, and we'll confirm serviceability when you place your order. Our shipping partners are experienced with Indian logistics and committed to getting your furniture safely to your door, wherever that might be.

We accept returns within 7 days of delivery for damaged or defective products. First, photograph any issues within 48 hours and email hello@agoodlife.in with your order number and photos. We'll guide you through the return process, arrange pickup, and process your refund once we receive the item. Custom pieces cannot be returned unless there's a manufacturing defect.

Reach us at hello@agoodlife.in for any questions, concerns, or just to chat about your furniture needs. We typically respond within 24 hours and love hearing from our customers. Whether you need care advice, have a concern, or want to share photos of your A Good Life piece in your home, we're here to help with personalized, caring service.

Custom pieces are crafted specifically for you based on approved specifications, so we can't accept returns unless there's a manufacturing defect or we didn't meet the agreed specifications. However, we work closely with you throughout the custom process, sharing progress photos and confirming details to ensure you'll love the final result.

Exchanges are possible within 7 days for ready-to-ship items, subject to availability and size difference pricing. Contact us immediately if you realize you need a different size. We'll check availability and arrange the exchange process. Custom pieces cannot be exchanged, which is why we work so carefully with you during the ordering process to ensure perfect fit.

We're here for the lifetime of your furniture! Whether you need care advice, have questions about maintenance, or want guidance on styling your piece, just email hello@agoodlife.in. We love staying connected with our customers and helping your A Good Life furniture continue bringing joy to your home for years to come.